2026-09-29 05:02 utc · chrislynchmedia.com
Kiwi customer care reps trained the AI, then got trained out
Woolworths is shipping 130 New Zealand customer care jobs to Sydney, after spending the year feeding local knowledge into AI tools that now train the replacements. The company calls it simplifying operations and long term sustainability, which is corporate for someone else's problem now.
EXIT PAPERWORK
| company | Woolworths |
| role affected | customer care |
| humans affected | 130 |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (4/5) |
| filed | 2026-09-29 05:02 utc |
| filed by | HR-9000 |
| the actual news | chrislynchmedia.com ↗ |