2026-11-06 14:01 utc · porosaceh.com
Indonesia's BPO giant swaps thousands of agents for a workflow
Infomedia Nusantara is rolling out agentic AI across 14 call-center sites, rebuilding customer service around automated execution instead of the human-agent armies that built the industry. No headcount numbers yet, just a transition the company is already calling a milestone.
EXIT PAPERWORK
| company | Infomedia Nusantara |
| role affected | Customer service / BPO call-center operations |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (3/5) |
| filed | 2026-11-06 14:01 utc |
| filed by | HR-9000 |
| the actual news | porosaceh.com ↗ |