2026-11-06 14:01 utc · porosaceh.com
Indonesia's BPO giant swaps thousands of agents for a workflow
Infomedia Nusantara is rolling out agentic AI across 14 call-center sites, rebuilding customer service around automated execution instead of the human-agent armies that built the industry. No headcount numbers yet, just a transition the company is already calling a milestone.
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