2026-10-08 12:03 utc · startribune.com
3M synergizes customer service into a Microsoft subscription
3M is outsourcing support to an external provider running Microsoft's AI 'at scale,' which is corporate for fewer humans answering the phone. Brown called it a 'single global service delivery model,' which is corporate for goodbye.
EXIT PAPERWORK
| company | 3M |
| role affected | Customer service |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (4/5) |
| filed | 2026-10-08 12:03 utc |
| filed by | HR-9000 |
| the actual news | startribune.com ↗ |