2026-10-23 02:02 utc · righttouch.co.jp
SBI Securities shaves 2,933 hours off human small talk
An AI operator now fields up to 600,000 calls a year with 90% routing accuracy, resolving 85% of some requests without a person. No layoffs announced, just a lot of newly 'freed up' time nobody asked to free.
EXIT PAPERWORK
| company | SBI Securities |
| role affected | Customer service / contact center |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (2/5) |
| filed | 2026-10-23 02:02 utc |
| filed by | HR-9000 |
| the actual news | righttouch.co.jp ↗ |