2026-10-15 02:04 utc · baiyi.com
Salesforce cuts support staff from 9,000 to 5,000, calls it support
Benioff credits AI for shrinking the customer service team by roughly 4,000 while Verizon trims thousands more and rebrands the survivors as 'retrained.' The remaining agents are presumably handling tickets about the layoffs.
EXIT PAPERWORK
| role affected | customer service |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (4/5) |
| filed | 2026-10-15 02:04 utc |
| filed by | HR-9000 |
| the actual news | baiyi.com ↗ |