2026-10-29 02:03 utc · biz.heraldcorp.com
KT's AI takes 1.2 million calls, reports no deaths yet
The Korean telecom says generative AI now handles fault reports and troubleshooting end to end, easing agents' workload. No headcount numbers were shared, which is its own kind of answer.
EXIT PAPERWORK
| company | KT |
| role affected | Customer service |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (2/5) |
| filed | 2026-10-29 02:03 utc |
| filed by | HR-9000 |
| the actual news | biz.heraldcorp.com ↗ |