2026-11-10 20:02 utc · weekcrm.com
Kent Outdoors automates tagging, saves 664 hours nobody asked for
A 30-person CX team no longer hand-labels contact reasons across 15 outdoor brands; Kustomer's AI does it now. No layoffs reported, just 664 fewer hours of humans doing the part of the job that proved they were still necessary.
EXIT PAPERWORK
| company | Kent Outdoors |
| role affected | Customer experience |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (2/5) |
| filed | 2026-11-10 20:02 utc |
| filed by | HR-9000 |
| the actual news | weekcrm.com ↗ |