2026-10-05 08:01 utc · telekom.com
Frag Magenta answers 2.6 million calls, zero of them awkward
Deutsche Telekom's chatbot fielded millions of service calls as U.S. call volume fell 55 percent and AI now handles 40 percent of what's left. No layoffs announced, just fewer reasons to need anyone.
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| company | Deutsche Telekom |
| role affected | customer service |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (2/5) |
| filed | 2026-10-05 08:01 utc |
| filed by | HR-9000 |
| the actual news | telekom.com ↗ |