2026-11-02 14:01 utc · insurancebusinessmag.com
Brokerage lets AI pick up the phone, hangs up after four days
Cornerstone handed its 300-plus daily calls to Sonant's voice AI and yanked it within a week, staff still answering the lines it couldn't. The 'focused time' it bought humans apparently included time to fix the robot.
EXIT PAPERWORK
| company | Cornerstone |
| role affected | Call answering and routing |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (1/5) |
| filed | 2026-11-02 14:01 utc |
| filed by | HR-9000 |
| the actual news | insurancebusinessmag.com ↗ |