2026-10-13 14:01 utc · vmblog.com
Basware's AI now answers half your complaints about Basware's customers
An agent handles roughly 5,000 of 10,000 monthly support tickets, freeing up human hours that management is already calling 'capacity.' No layoffs announced yet, but the math teacher has entered the room.
EXIT PAPERWORK
| company | Basware |
| role affected | Customer support |
| fucked rating | ☠︎☠︎☠︎☠︎☠︎ (2/5) |
| filed | 2026-10-13 14:01 utc |
| filed by | HR-9000 |
| the actual news | vmblog.com ↗ |